Shipping policy
Last updated: October 29, 2025
Free Shipping
Shipping costs are on us! We offer free worldwide shipping on all orders.
We regularly run discounts and promotions throughout the year, so stay tuned for exclusive deals and special offers.
Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed before 11:00 A.M. (EST) on business days are typically processed the same day.
Please note that orders placed on weekends or U.S. public holidays will be processed on the next business day.
Transit & Delivery Time
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Standard delivery: 3–5 business days (average)
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Total estimated delivery time: 4–7 business days after your order leaves our warehouse
We ship worldwide, but delivery times may vary depending on your country of residence and customs processing times.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your package every step of the way.
You can also track your order anytime via the “Track Your Order” page on our website.
Shipping Destinations
We ship to most countries worldwide. However, certain remote locations or regions may experience longer delivery times or limited service availability.
If your destination is not available at checkout, please contact us at support@elvainmode.com and we’ll do our best to assist you.
Customs, Duties & Taxes
All applicable taxes are included in your total at checkout.
For international orders, customs or import duties may apply depending on your country’s regulations. Any such fees are the customer’s responsibility.
Contact Information
Company name: Elvain
Address: Oosterveldsingel 5G, 7558 PJ Hengelo, Netherlands
Email: support@elvainmode.com
Phone: +1 (332) 252-2594
Company number: 84651040
VAT number: NL003994766B35
Customer Service Opening Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond within 1 business day.