Refund policy

Last updated: October 29, 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@elvainmode.com.
Once your return is approved, we’ll provide you with a return shipping label and instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

Please send all returns to:
Elvain
Oosterveldsingel 5G
7558 PJ Hengelo, Netherlands

For any questions about returns, contact us at support@elvainmode.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as soon as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g. cosmetics, beauty products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you are unsure whether your item is eligible for return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, place a new order for the replacement item.

European Union – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved.

If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@elvainmode.com.

Contact Information

Company name: Elvain
Address: Oosterveldsingel 5G, 7558 PJ Hengelo, Netherlands
Email: support@elvainmode.com
Phone: +1 (332) 252-2594
Company number: 84651040
VAT number: NL003994766B35

Customer Service Opening Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond within 1 business day.